Support

Support

 
 

Free for 7 days then only £4.99 per annum

Support

 

Purchase and download SWIS from the AppStore in the usual manner. The app will automatically load on the iPhone and on your Apple Watch. 

In the unlikely event that the app does not load check the watch and phone settings on the iPhone ensuring that Automatic App Install is on and that the phone and watch are not set to Airplane Mode, Do Not Disturb or Theatre Mode. In settings check that notifications are set to persistent. Open My Watch on the iPhone and scroll to the bottom. You may find the app listed with “Install” next to it. Press Install.

Open SWIS on your Apple Watch each time that you listen to audio in circumstances where you may fall asleep. The App can be opened by simply raising the watch and asking Siri to “open Sleep When I Sleep” and when it loads touch start. Alternatively, bring up the icons on the watch face and touch the SWIS icon then press start. 

It is unnecessary to open the app on the phone whilst using SWIS. Simply open it on your Apple Watch. When the App detects that you are falling asleep it will send you an alert through the watch. We recommend that you stop audio playback at this time. However, should you feel that you are not falling asleep and dismiss it the App will reset at a less sensitive level and alert you in due course should it again detect sleep. Don’t dismiss the alert if you are falling asleep as audio may continue to play for longer than you would wish.

Should you not receive a haptic tap when you receive an alert check that the watch is not set to silent.

To play audio through your smart speaker link the iPhone through Bluetooth to the device, play audio through the speaker from the iPhone and SWIS will send alerts to the Apple Watch and pause audio playback through the smart speaker from the iPhone.

If the App is reinstalled please go, on the iPhone, to Settings> Health >Data Access & Devices > Sleep When I Sleep & Select Turn on all.

Contact us at info@sleepwhenisleep.com

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